Polycarbonate Plastic, Abs Resin, Acrylic Resin, Silicone Rubber, Aluminum
We partnered with our friends at Snow Peak for a reason; they design beautiful products for the outdoors. They also adhere to the same fundamental principals of beauty and performance that we do. The Hozuki Lantern is beautifully crafted and made to last so you can pass it on from generation to generation.
If one of our products fails to satisfy you at the time you receive it, or does not perform to expectations during its long lifetime, simply return it to us. We'll replace it, repair it, issue a credit or extend a refund.
Because we build sustainability into everything we make, our products are designed to have a long life span, therefore we guarantee them to be free of manufacturer or material defects. This does not cover reasonable wear and tear or abuse. Our warranty goes into effect from the date of purchase and applies to the original owner. Please understand that we can not guarantee products employed for purposes other than their intended use.
You may be asked to provide your invoice, receipt or any other form that shows value of items to ensure you are credited correctly if we cannot repair or replace your product. Any item without receipt or proof of purchase will be credited in the form of a gift code at the last sale price to your provided email address. Any gift codes offered for approved warranties will be given at retail price before tax.
Submitting a Claim:
If you need to submit a warranty claim or return an item, please call us at 877-454-5628 during regular business hours or email firstname.lastname@example.org.