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Customer Care

We’re here for you!

We are currently working on launching a brand new website, which we are very excited about. Please bear with us as we smooth all the kinks out this week! That being said, Customer Care may not be online at all times, but we are still receiving your inquiries via email and will get back to you as soon as we can!

Find answers about Product Care, Shipping, Returns, Warranty, or Store Locator or just click the links to the left.

Questions beyond these topics? Check out our FAQ page for answers to a number of commonly asked customer questions.

Just want to chat with a human in Portland, Oregon? No problem. Contact us however it works best for you:

Live Chat: Monday – Friday (9am-5pm PST) TEMPORARILY DOWN

Quick question? Click Chat Now in the top right corner of our webpage.

Phone: Monday – Friday (9am-5pm PST) TEMPORARILY DOWN

Talk it out? Give us a ring at (855) 628-8648

If we’re unavailable, please leave a message, and we’ll get back to you shortly – typically the same day you call. During peak holiday times, please expect a response within 1-2 business days.

Email: 24 hours/day, 7 days/week

Write it out? Email us anytime! customercare@nau.com

We’ll get back to you within 1-2 business days, if not the same day. If you’re contacting us over the weekend, you can expect to hear from us Monday.


Any other questions, thoughts or concerns? Please don’t hesitate to let us know.