2% OF EVERY SALE GOES TO ONE OF OUR PARTNERS FOR CHANGE

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Customer Care  Have a question?  We're here to help.

In this section you can find information about our shipping rates and policies, how to return a product, caring for your beloved Nau clothes, the status of gift cards, and our Product Afterlife Program

If you have a more specific question, or would like to speak with one of our customer care representatives, there are friendly people in Portland who are happy to talk to you.

Call us at 877-454-5628 Monday-Friday 8:30am to 5:30pm Pacific Time, or email your questions to customercare@nau.com

We're sorry, during weekend and high-peak sales times, we're unable to guarnatee a repsonse until the following business day. 

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Our goal is to use design to redefine business so that it can be a force for change. We do this by making sustainability and philanthropy inherent in everything we do; by blending the tailored and the technical to craft urban and outdoor performance apparel; by pioneering premium, eco-friendly fabrics; and crafting clean, intuitive silhouettes that are built to move.
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