Domestic Shipping  Free shipping, free returns.

We know how important it is that your orders are delivered on the exact right date.  If you have any questions about when your order will arrive, please don't hesitate to call us at 877-454-5628.

Our Shipping Partner

We've chosen UPS, a founding member of the SmartWay Transport Partnership program, as our primary shipping partner. UPS has achieved the highest environmental ranking possible from the SmartWay Transport Partnership program. If you like, you can also choose to have your order shipped through the United States Postal Service. 

Shipping Rates- FREE GROUND SHIPPING ON ALL ORDERS THROUGH MAY 31, 2013

Shipping Schedule (non-holiday)

Here's what you need to know:

• Orders received before 3 p.m. PST will be shipped the following business day. Orders received after 3 p.m. PST will be shipped the second business day after it's received.
• UPS does not deliver Nau packages on Saturday or Sunday.
• If you place an order and are concerned about when it will ship or be delivered, please call us at: 877-454-5628
• Orders that are shipped via UPS Ground or USPS may take 5-7 business days to get to you from our warehouse in Chicago. Here is the shipping schedule for Overnight Air and 2 Day Air orders:

Holiday and Weekend Shipping

If you place your Internet order over the weekend, or on an observed holiday, we'll usually process your order on the next business day. We do not ship on the following holidays:

• Martin Luther King Day
• Memorial Day
• July 4th
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
  
• December 25
• December 26
• January 1
  

Shipping to PO Boxes or Military Addresses

We ship to both PO Boxes and APO addresses. Simply make your shipping choice "USPS" and enter your P.O. box, or APO address.

About our Warehouse

Every time you order from Nau, you indirectly make a small contribution toward positive social change.  Nau products are warehoused and shipped through Planet Access Company (PAC). PAC was founded in 1997 by Horny Toad and Search Developmental Center, a Chicago-based social service agency and provides third-party logistic services to businesses as well as employment training and paid work opportunities to people with developmental disabilities. PAC’s profits help to create a more accessible planet for adults with disabilities. www.planetaccesscompany.com

About our Packaging

We ship your purchases in shipping envelopes made of recycled content (50% post-consumer materials). We made this decision based on the results of a study commissioned by the Oregon Department of Environmental Quality and the U.S. EPA. The study analyzed over 20 packaging options and found that shipping items in envelopes resulted in the least environmental impact, including lower consumption of fossil fuels, less solid waste generated, and lower emissions.

Shipping Choices and the Environment

We're trying to do something a little different with our business. Part of that is our effort to create a more environmentally sound distribution structure. Your choices about how you ship your product are a real part of this system:

• We encourage you not to expedite your order unless you really need to, since truck deliveries are much more fuel efficient than overnight.
• If you can combine orders, that's great.

We're not perfect, but we're trying to find ways to decrease our impact. We are committed to supporting and helping expand the options for energy efficient and environmentally friendly shipping and transportation options, not just for our use but for everyone.

Sales Tax

We collect sales tax on all orders shipped to addresses in Washington and California.