The Nau and Forever Guarantee

If one of our products fails to satisfy you at the time you receive it, or does not perform to expectations during its long lifetime, simply return it to us. We'll replace it or extend a refund.

 

Because we build sustainability into everything we make, our products are designed to have a long lifespan, longer sometimes than their usefulness to a single person. For this reason, we guarantee them to be free of manufacturer defects whether you're the first, second or simply most recent owner. Hand it down, pass it on, give it away: we'll warrantee a product until normal wear and tear run their course. Please understand that we can not guarantee products employed for purposes other than their intended use, and that even under the best circumstances, we do expect they'll wear out before you do.

 

If you do need to return a product to us, simply ship your clean, unaltered Nau garment to:

 

     Nau

     Attn: Customer Service Returns

     965 S Northpoint Blvd

     Waukegan, IL 60085

 

To insure that we receive your return, it's best to use a shipping method that will provide you with a tracking number and delivery confirmation. Please keep in mind Nau will not be responsible for goods that are lost or stolen in transit.  Be sure to include your daytime phone, email address, mailing address and a short explanation of the problem we need to address. If we do need to send you a replacement, we'll pay the shipping.