The Nau and Forever Guarantee
If one of our products fails to satisfy you at the time you receive it, or does not perform to expectations during its long lifetime, simply return it to us. We'll replace it, repair it, issue a credit or extend a refund.
Because we build sustainability into everything we make, our products are designed to have a long life span, therefore we guarantee them to be free of manufacturer or material defects. This does not cover reasonable wear and tear or abuse. Our warranty goes into effect from the date of purchase and applies to the original owner. Please understand that we can not guarantee products employed for purposes other than their intended use.
You may be asked to provide your invoice, receipt or any other form that shows value of items to ensure you are credited correctly if we cannot repair or replace your product. Any item without receipt or proof of purchase will be credited in the form of a gift code at the last sale price to your provided email address. Any gift codes offered for approved warranties will be given at retail price before tax.
Submitting a Claim:
If you need to submit a warranty claim, please call us at 877-454-5628 during regular business hours or email firstname.lastname@example.org. We reply to warranty claims usually within 1-2 business days.
Returning an item:
When you return an approved warrantied product, it's best to use a shipping method that will provide you with a tracking number and delivery confirmation. Please keep in mind Nau will not be responsible for goods that are lost or stolen in transit. Be sure to include your daytime phone, email address, mailing address and, if applicable, the approval email sent you from our customer care team. If we do need to send you a replacement, we'll pay the shipping.