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Returns

We gladly accept returns of new, unworn and unwashed merchandise within 30 days of purchase for a full refund or online store credit. If you have any questions about your product or return, we are here to help. Please do not hesitate to reach out.

During the holidays, we are extending the return window. Starting 11/22/2016 the window will be 60 days, this extension will end 12/20/2016.

  • • Items must be unworn, unwashed & have all original sale tags intact.
  • • Clearance items are final sale.
  • • If your item was not purchased on nau.com, please first attempt to return through the original place of purchase.
  • Questions? Contact us at 855.628.8648

    To begin the return process, simply use the complimentary return shipping label included in your package, to return any unwanted items.

    Please follow the return instructions on the packing slip and send the items our way! We will notify you once we have received and processed the items.

    If for some reason you have misplaced the return shipping label, please contact Customer Care, customercare@nau.com. They will be more than happy to send you a new one. Please provide your Order Number(US1000####) and the items you intend to return. Thanks!

    Exchanges

    Please request a return & reorder the correct size or color when it's convenient for you. If you purchased the item at a sale price that is no longer available, give us a call to place the order and we will honor the original sale price for your reorder of the alternate size or color. We are unable to offer direct exchanges due to the time-intensive turnaround.

    Gift Returns

    Gift items must be unworn, unwashed & have all original sale tags intact. Gift item returns will be given online store credit, which can be used towards another size, color or any product at Nau.com. To begin the return process, please contact us directly with your name, phone, address, item name, size, color and order number (if possible).

    International Returns

    International orders that need to be returned are the responsibility of the customer. Nau does not cover the cost of shipping, taxes, duties or any international charges associated with returns.

    Warranty Returns

    For help with a warranty issue, please visit the Warranty page.