We gladly accept returns of new, unworn and unwashed merchandise within 30 days of purchase for a full refund or online store credit. If you have any questions about your product or return, we are here to help. Please do not hesitate to reach out.
Questions? Contact us at 855.628.8648
To begin the return process, simply sign in using your Order number (US10000####) and email.
Once your return has arrived to our warehouse, it requires 5-7 business days to process. Once complete, we will issue the refund or online store credit and notify you at that time. Failure to include a Return Authorization in your return package may result in an inability to process your return.
Please request a return & reorder the correct size or color when it's convenient for you. If you purchased the item at a sale price that is no longer available, give us a call to place the order and we will honor the original sale price for your reorder of the alternate size or color. We are unable to offer direct exchanges due to the time-intensive turnaround.
Gift items must be unworn, unwashed & have all original sale tags intact. Gift item returns will be given online store credit, which can be used towards another size, color or any product at Nau.com. To begin the return process, please contact us directly with your name, phone, address, item name, size, color and order number (if possible).
International orders that need to be returned are the responsibility of the customer. Nau does not cover the cost of shipping, taxes, duties or any international charges associated with returns.
For help with a warranty issue, please visit the Warranty page.