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Free shipping on U.S. Orders $100+

Call Us 855-NAU-8648

Shipping

Domestic Shipping

Free UPS ground shipping on U.S. orders over $100

International Shipping

Currently, we ship to the following countries outside the United States:
Canada, United Kingdom, Ireland, Belgium, Denmark, Germany, Italy, Spain, France, Austria, Luxembourg, Switzerland, Netherlands, Japan, S. Korea, Australia, and New Zealand. Ship dates for countries outside the United States may take up to two (2) business days to ship in order to prepare all needed ship documents.

We know how important it is that your orders are delivered on the exact right date. If you have any questions about when your order will arrive, please don't hesitate to call us at 877-454-5628.

Track your Order

To track you order, please visit your Account page, or by looking up your order by using your order number and email.

Our Shipping Partner

We've chosen UPS, a founding member of the SmartWay Transport Partnership program, as our primary shipping partner. UPS has achieved the highest environmental ranking possible from the SmartWay Transport Partnership program. If you like, you can also choose to have your order shipped through the United States Postal Service.
 

Shipping Rates

We offer FREE UPS ground shipping on U.S. orders over $100. For expedited orders or other services, please consult the table below:

Order Total UPS Ground UPS 3-Day Select UPS 2-Day UPS Overnight US Postal Ground UPS International
US < $100 $13.95 $19.95 $23.95 $33.95 $13.95 N/A
US $100+ FREE $19.95 $23.95 $33.95 FREE N/A
Canada N/A N/A N/A N/A N/A $35
Europe (select countries) N/A N/A N/A N/A N/A $65
Japan, Korea, Australia, New Zealand N/A N/A N/A N/A N/A $65


Shipping Schedule (non-holiday)

Here's what you need to know:

  • Orders received before 11AM Pacific time will be shipped the same business day.
  • Orders received after 11AM Pacific time will be shipped the following business day.
  • UPS does not deliver Nau packages on Saturday or Sunday.
  • If you place an order and are concerned about when it will ship or be delivered, please call us at 877-454-5628
  • Orders that are shipped via UPS Ground or USPS may take 5-7 business days to get to you from our warehouse in Chicago.


Holiday and Weekend Shipping

If you place your order over the weekend, or on an observed holiday, we'll usually process your order on the next business day.

We do not ship on the following holidays:

Martin Luther King Day
Memorial Day
July 4th
Labor Day
Thanksgiving Day
Day after Thanksgiving
December 25
December 26
January 1

Shipping to PO Boxes or Military Addresses

We ship to both PO Boxes and APO addresses. Simply make your shipping choice "USPS" and enter your P.O. box, or APO address.

About our Warehouse

Every time you order from Nau, you indirectly make a small contribution toward positive social change. Nau products are warehoused and shipped through Planet Access Company (PAC). PAC was founded in 1997 by Search Developmental Center, a Chicago-based social service agency, and provides third-party logistic services to businesses, as well as employment training and paid work opportunities to people with developmental disabilities. PAC’s profits help to create a more accessible planet for adults with disabilities.

About our Packaging

We ship your purchases in shipping envelopes made of recycled content (50% post-consumer materials). We made this decision based on the results of a study commissioned by the Oregon Department of Environmental Quality and the U.S. EPA. The study analyzed over 20 packaging options and found that shipping items in envelopes resulted in the least environmental impact, including lower consumption of fossil fuels, less solid waste generated and lower emissions.

Shipping Choices and the Environment

We're not perfect, but we're trying to find ways to decrease our impact. We are committed to supporting and helping expand the options for energy efficient and environmentally friendly shipping and transportation options, not just for our use but for everyone.

Sales Tax

We do not currently charge sales tax on domestic orders unless in the State of Illinois.