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Warranty

We stand behind (and in) everything we make.

The Nau Guarantee

Sustainability comes standard in every single piece we make and we believe that an important part of that is designing for durability. If what you wear lasts a good long time, there’s no reason to continuously replace it. That’s why we guarantee all of our products to be free of manufacturer or material defects. Please note that this doesn’t cover reasonable wear and tear. And it especially doesn’t cover crazy abuse of our clothing or if our garments are used for purposes other than wearing (but why would you ever do any of that?).

We may ask you to provide your invoice or receipt that shows the value of the items you purchased so we can make sure you’re credited correctly if we can’t repair or replace your product.

Any items without receipt or proof of purchase will be credited in the form of a gift code at the last sale price that was provided to your e-mail address. Any gift codes offered for approved warranties will be given at retail price before tax.

You may be asked to provide your invoice, receipt or any other form that shows value of items to ensure you are credited correctly if we cannot repair or replace your product. Any item without receipt or proof of purchase will be credited in the form of a gift code at the last sale price to your provided email address. Any gift codes offered for approved warranties will be given at retail price before tax.

Submitting a Claim:

If you need to submit a warranty claim, please call us at 877-454-5628 during regular business hours or shoot us an e-mail at customercare@nau.com. We typically reply to warranty claims within 1-2 business days.

Product Returns:

When you return your warrantied item be sure to use a shipping method that will provide you with a tracking number and delivery confirmation. Unfortunately Nau can’t be held responsible for goods that are lost or stolen in transit. And of course be sure to include your daytime phone, email address, mailing address and, if applicable, the approval email sent to you from our customer care team. If we do need to send you a replacement, we'll cover the shipping.