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Customer Care

We’re here for you!

Find answers about Product Care, Shipping, Returns, Warranty, or Store Locator or just click the links to the left.

Questions beyond these topics? Check out our FAQ page for answers to a number of commonly asked customer questions.

Please keep in mind that we are a small team in Customer Care. We will respond as promptly as possible, usually within 1-2 business days. Thank you in advance for your patience!

In observance of Memorial Day, our office and warehouse will be closed on Monday, May 27th. Please allow one additional business day for orders to ship. We will resume normal hours of operation on Tuesday, May 28th and will respond to your questions as quickly as possible. Thank you!

Phone: Monday – Friday (9am-5pm PST)

Talk it out? Give us a ring at (855) 628-8648

If we’re unavailable, please leave a message, and we’ll get back to you shortly – typically within 1-2 business days. During peak holiday times, please expect a response within 2-3 business days.

Email: 24 hours/day, 7 days/week

Write it out? Email us anytime! customercare@nau.com

We’ll get back to you within 1-2 business days, if not the same day. If you’re contacting us over the weekend, you can expect to hear from us Monday.


Any other questions, thoughts or concerns? Please don’t hesitate to let us know.