We gladly accept returns of new, unworn and unwashed merchandise, including clearance and items purchased during a sale, within 30 days of purchase for a full refund. If you have any questions about your product or return, we are here to help. Please do not hesitate to reach out.
Questions? Contact us at 855.628.8648
To begin the return process, simply use the complimentary return shipping label included in your package to return any unwanted items.
Please note the UPS tracking number listed on your return label.
If for some reason you have misplaced the return shipping label, please contact Customer Care at firstname.lastname@example.org. They will be more than happy to send you a new one. Please provide your Order Number (US1000####) and the items you intend to return.
Once your return has been received at our warehouse, please allow up to 10 business days for product inspection and your refund to be issued.
We do not offer exchanges at this time. Please feel free to contact us with any questions.
Gift items must have been purchased from nau.com and be unworn, unwashed, with the original sale tags intact. Gift item returns will be given online store credit, which can be used towards another size, color or any product at Nau.com. To begin the return process, please contact us directly with your name, phone, address, item name, size, color and order number (if possible).
If the item was not purchased from nau.com please reach out to the store it was purchased from.
International orders that need to be returned are the responsibility of the customer. Nau does not cover the cost of shipping, taxes, duties or any international charges associated with returns.
For help with a warranty issue, please visit the Warranty page.